Regarding refunds for the SUNQ Pass
A refund will be provided for a SUNQ Pass at the ticket window from which it was purchased, but only up until the day before the start date indicated on the front of the pass. A fixed handling fee will be charged when the refund is provided.
Refunds will not be given on or after the start date on the front of the pass. No refunds will be given for shortening the period of use of a pass.
No refund, extended period of use, or transit by alternate means will be provided, even if the route you were planning to use is closed due to unusual weather conditions. Thank you in advance for your understanding.
Regarding changes to the date of use of the SUNQ Pass
A change to the usage start date will be provided for a SUNQ Pass at the ticket window from which it was purchased, but only up until the day before the start date indicated on the front of the pass.
Regarding a lost or stolen SUNQ Pass
A SUNQ Pass will not be re-issued. Please keep it in a safe place.
Regarding unauthorized use
In the case of unauthorized use (such as ticket alteration, counterfeiting, and use outside of the usage period), the SUNQ Pass will be inactivated and collected; a penalty fee will be charged at the same time.