You can purchase tickets at the bus operator's counter, on your smartphone (via Linktivity), or at designated travel agencies.

For details, please check “How to Buy”.

Bus ticket counters are located in Kyushu’s seven prefectures (Fukuoka, Saga, Nagasaki, Kumamoto, Oita, Miyazaki and Kagoshima) and Shimonoseki (Yamaguchi).

Please check Bus ticket counter for details.

Credit cards are accepted, but electronic money is not.
*Contact Us for more details.

There are no fares for children or persons with disabilities.
Please note that depending on the route and number of trips, the total fare may be cheaper if you use the child fare or disability discount fare for the route you are using each time, rather than using the SUNQ Pass.

(Child fares apply to children between the ages of 6 and 12 who are still in elementary school. However, if an infant rides an Expressway Bus and occupies a seat, the child fare will be charged.)

For local buses and expressway buses that do not require reservations, please present your SUNQ PASS to the driver when alighting, for expressway buses that require reservations, present it to the driver when boarding.

Please also note that if you wish to board an expressway bus that required reservation, you will need to make a reservation and get a seat reservation ticket in advance.

Yes, local buses and some expressway buses are equipped with “number ticket dispenser”.
Please take a numbered ticket when using the relevant bus.

Northern Kyushu and ALL Kyushu SUNQ PASS can be used on Kyushu Odan Bus.
After making a reservation, please complete the procedure at the ticket counter in advance, as the limited availability of seats.

For more information about Kyushu Odan Bus, please see Kyushu Odan Bus Guide or contact Kumamoto expressway bus reservation center.

Kyushu Odan Bus Guide (Kyushu Sanko Bus)
Kumamoto Expressway Bus Reservation Center 096-325-0352
(Business hours 9:00-17:00)

Please note that you will be charged the regular “one-way fare” of the route.

Yes, we do not collect them. You can take it home as a souvenir of your sightseeing/travel.

SUNQ PASSES that have expired cannot be used. If you use an invalid SUNQ PASS, you will be charged an additional fee regardless of the reason, please do not use it at all.

We cannot reissue a pass that has been lost by the customer.
Please keep it in a safe place before and during use.

If you purchased a digital pass on a travel agency website:
Refunds are available up until 6:00 p.m. on the day before your intended use. If it is after the intended date of use but within three months of the purchase date and the pass is unused, please contact the travel agency from which you made the purchase.

If you purchased a digital pass on the SUNQ Pass website:
Refunds are available up until 6:00 p.m. on the day before your intended use. If it is after the intended date of use but within three months of the purchase date and the pass is unused, please contact us via the email address below.
helpcenter@linktivity.co.jp

If you purchased a paper pass:
Refunds are available up until the day prior to the date from which the pass can be used.

Important reminder for all pass types:
Please note that, even if your planned route is suspended due to abnormal weather or other reasons, there will be no refunds, no extensions to the period of use, and no transfer to alternative transportation.
In the case of refunds for reasons specific to the customer, a refund fee of 110 yen (tax included) will be charged.

Buses may be delayed due to traffic jam or weather conditions.
Please give yourself plenty of time to travel.

Once you have started using your pass, refunds will not be possible even if service is suspended due to bad weather.If you have not yet started using your pass, you can get a refund in the following ways.

If you purchased a digital pass on a travel agency website:
Refunds are available up until 6:00 p.m. on the day before your intended use. If it is after the intended date of use but within three months of the purchase date and the pass is unused, please contact the travel agency from which you made the purchase.

If you purchased a digital pass on the SUNQ Pass website:
Refunds are available up until 6:00 p.m. on the day before your intended use. If it is after the intended date of use but within three months of the purchase date and the pass is unused, please contact us via the email address below.
helpcenter@linktivity.co.jp

If you purchased a paper pass:
Refunds are available up until the day prior to the date from which the pass can be used. No refunds can be provided if the service is suspended on the day of use.