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Privacy Policy

The SUNQ PASS Steering Committee will comply with laws and regulations concerning the protection of personal information, and will acquire, use, and manage personal information appropriately.

SUNQ PASS Steering Committee Basic Policy on the Handling of Personal Information

This policy sets forth the basic guidelines for the handling of personal information of customers by the SUNQ PASS Steering Committee.
The SUNQ PASS Steering Committee will comply with laws and regulations concerning the protection of personal information and will acquire, use, and manage personal information appropriately.
(April 16, 2007)

Handling of Personal Information


1. When acquiring personal information, we will specify the purpose for which the information is to be used and will acquire the information only to the extent necessary to achieve that purpose. When personal information is used, it will be used within the scope of the purpose of use that has been clearly indicated, notified, or publicly announced to the customer in advance.

2. We will not provide or disclose personal information to third parties without the prior consent of the customer. Each company that handles personal information will appoint a person responsible for the management of personal information to ensure appropriate security management of personal information. In the event that we outsource the processing of personal information to a contractor, we will supervise the contractor to ensure that appropriate security
management is carried out.

3. When a customer requests disclosure or correction of personal information, we will respond appropriately in accordance with the provisions of the relevant laws and regulations. In addition, the Company may specify the documents to be submitted upon request, the method of confirming the identity of
the customer, and the handling fee, etc., taking into consideration the actual costs.

4. The handling of personal information will be continuously reviewed and improved.

5. The Committee may revise the above policies upon public announcement.


*The handling of personal information may differ from the handling described above in cases such as when responding to a request from a public institution in accordance with laws and regulations.
*The Kyushu Express Bus Reservation System Steering Committee's handling of personal information will be publicly announced by displaying such information on the website or by other means.

Contact Us About Personal Information

For Contact Us regarding your personal information, please use the following contact information.

West Japan Railway Co.
Sales Planning Section, Sales Department, Automobile Business Division (SUNQ PASS Steering Committee Secretariat)

Phone number: 092-734-2683
(Office hours: 10:00 - 18:00 *Except Saturdays, Sundays, national holidays, and company designated holidays)
Hakata Center Building, 3-5-7 Hakata Ekimae, Hakata-ku, Fukuoka-shi, Fukuoka 812-0011

Website Use Policy


The SUNQ PASS website (hereinafter referred to as the Site"), which appears under the URL "sunqpass.jp ("About SUNQ PASS") is operated by the SUNQ PASS
Steering Committee ("the Committee") The Site is operated by the SUNQ Pass Steering Committee (hereinafter referred to as the "Committee"). Users of the Site are requested to agree to the following terms and conditions before using the Site.
The terms and conditions of use of this site are subject to change without notice, so please always check for the latest information.

1. About the information posted on this site
Although the Committee takes great care in posting content on the Site, it does not guarantee the accuracy, currency, usefulness, or any other aspect of the information.
In addition, the Committee may change, add, modify, delete, suspend, or discontinue publication of information published on the Site without prior notice at its discretion.
Please be advised that the Committee shall not be held responsible for any consequences that may result from the actions of users based on the posted information.

2. Copyrights, etc.
All content on this site, including textual information and images, is protected by copyright laws and other applicable laws. Except for personal use, you may not use (including copying, modifying, selling, uploading to other sites, posting on the Web or other media, licensing, publishing, distributing, or transmitting to unspecified parties) any of these contents without the prior permission of the Committee, except to the extent permitted by law. (including reproduction, modification, sale, uploading to other sites, posting on the web or other media, licensing, publication, distribution, transmission to unspecified parties, etc.)

3. About sites linked from this site
The third parties' web sites ("Linked Sites") other than the Committee's that are linked to from the Site are independently operated and maintained by such third parties and are not under the control of the Committee.) are the responsibility of and under the control of such third parties and are not under the control of the Committee.
Please use the Linked Sites in accordance with the terms and conditions of use stipulated by each Linked Site. The Committee is not responsible for the content of any Linked Site or any damages resulting from the use of the Linked Site.

4. Linking to this Site
In principle, linking to this site is free as long as the link is to the top page of this site "sunqpass.jp". Please note, however, that the address may be changed or the page deleted without prior notice.
The Committee does not accept links to this site that it deems inappropriate.

5. Disclaimer
The Committee shall not be liable for any damages arising out of the use or inability to use the Content on the Site, the suspension or discontinuation of the operation of the Site, or changes in the information on the Site, for any reason whatsoever.
In addition, the Committee does not guarantee the safety of the use of the contents on the Site (including the occurrence of errors, normal operation of each function, correction of problems when they occur, and the entry of computer viruses or other harmful items into the Site or server).